Case Study: Making a John Street Medical Centre in Lidcombe Accreditation-Ready

This Lidcombe NSW 2141 case study covers a six-room general practice on John Street, a short walk from the Lidcombe station interchange. The practice manager approached Pro Clean Corp with accreditation approaching and no cleaning evidence whatsoever. The practice is not named at its request; the scope, protocol, pricing band and outcomes below are as delivered. Pro Clean Corp services Lidcombe 2141 and surrounds.

The practice

Roughly 310 square metres over a single floor: five consult rooms, one treatment room, a pathology collection point, reception, a waiting area seating around thirty, a staff room and two amenities. Open six days a week including a Saturday morning clinic, serving a densely mixed local population with a heavy older-patient load drawn from the surrounding aged-care cluster.

What we found

The incumbent was a general commercial cleaner doing a competent office job in a clinical setting. Nothing was obviously dirty, which was precisely the problem — the practice manager could not demonstrate that anything was clean:

One multi-purpose product used across consult rooms, the treatment room, reception and toilets
Disinfectant sprayed and immediately wiped, so no product ever reached its labelled dwell time
A single mop and bucket carried through the entire suite, including from the toilets back into the treatment room
No cleaning log, no product register, no safety data sheets on site
The pathology collection point cleaned once nightly despite being in use from 7am

The clinical program we implemented

Ten weeks, built around evidence as much as technique:

Zoned colour-coded microfibre and mop systems separating clinical, amenity and general areas, with equipment stored zoned rather than pooled
TGA-approved hospital-grade disinfectant applied and held at labelled dwell time before removal, on a documented clean-to-dirty room sequence
High-touch mapping agreed with the practice: bed rails, couch frames, chair arms, door furniture, keyboards, blood pressure cuff stands, reception counter and the EFTPOS terminal
A short mid-day attendance for the pathology collection point and waiting area, logged separately from the nightly clean
A signed log per visit and an on-site product register with safety data sheets, both mapped directly to the practice audit checklist rather than to a generic sign-off sheet

Cost and terms

The program priced within our Lidcombe clinical band of $36 to $48 per hour, fixed as a monthly figure approximately 19 percent above the previous office-grade contract once the mid-day attendance was included. That premium bought hospital-grade product, separate equipment sets per zone, and the time that observing dwell times genuinely requires. Terms remained month-to-month with 30 days notice. Comparable figures sit on our Lidcombe cost guide and rates page.

The result

The practice passed its internal infection-control audit in week seven, having failed the previous two. Its accreditation survey the following quarter accepted the cleaning documentation as presented, with no request for supplementary evidence. The contract continues on month-to-month terms. The full protocol is described on our medical cleaning Lidcombe page; adjacent scopes are covered under childcare cleaning and office cleaning, and clinics in Berala run the same program.

Case study FAQs

What kind of practice was this?

A six-room general practice on John Street, Lidcombe 2141 — five consult rooms, one treatment room, a pathology collection point, a waiting area seating around thirty, reception and staff amenities across roughly 310 square metres. Open six days including a Saturday morning clinic.

What was the problem?

The practice was being cleaned to an office standard by a general commercial contractor. One multi-purpose product, no dwell times observed, one mop bucket for the entire suite including the treatment room and toilets, and no cleaning records of any kind. With accreditation approaching, the practice manager had no evidence to present.

What changed in the cleaning program?

Zoned colour-coded microfibre and mop systems separating clinical, amenity and general areas; TGA-approved hospital-grade disinfectant applied at labelled dwell times; a clean-to-dirty room sequence; high-touch mapping covering bed rails, chair arms, door furniture, keyboards and the EFTPOS terminal; and a signed log per visit plus a product register with safety data sheets held on site.

How was the pathology collection point handled?

It was added as a short mid-day service on top of the nightly clean, because a collection point used through the morning cannot wait until 8pm for its next disinfection. That mid-day attendance is logged separately so the frequency is demonstrable.

What did it cost and what was the outcome?

The program priced inside our Lidcombe clinical band of $36 to $48 per hour, about 19 percent above the previous office-grade contract once the mid-day attendance was included. The practice passed its internal infection-control audit in week seven and its accreditation survey the following quarter, with the cleaning documentation accepted as presented.

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